This will make you think twice about being polite to a bank
Someone in Royal Bank of Scotland was having an off-day recently.
One of their staff was helping a very polite customer on their webchat system to replace a debit card, but managed to get his name wrong.
They called him "Mr Sutton Please" instead of "Mr Sutton".
When the cordial Mr Sutton was asked by the vigilant staff member how he would like his name to appear, he replied: "Mr T Sutton, please."
And sure enough, he was sent a card bearing the name "Mr T Sutton Please".
He complained, probably very graciously, and the bank sent him another card with the correct name and an apology.
Mr Sutton said: "I could understand it more if I had ordered it over the phone, but by typing it I used the comma. It surprises me they couldn’t use my existing personal details to work from.
"It’s ridiculous, but to be honest I almost wet myself laughing."
A RBS spokeman said: "Printing the wrong name on Mr Sutton’s debit card was a cut and paste error from our WebChat system. This is unacceptable and we should have identified and corrected it before the card made it to print."
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