Dublin Airport's Platinum Service wins two awards for customer experience

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Kenneth Fox

Dublin Airport’s specialised VIP facility, Platinum Services has won two silver awards at the prestigious International Customer Experience Awards.

The airport’s Platinum Services was awarded silver in the Customer Services Team of the Year - Customers at the Heart of Everything category, and in the Business Change & Transformation SME categories category.

The International Customer Experience Awards recognises outstanding customer experience worldwide in a wide range of business areas.

Dublin Airport said the Platinum Services was among companies from 46 countries competing in 19 different categories. Other category winners included multinational brands such as SAP, Telefonica, and Shell.

Speaking about the awards, Dublin Airport managing director Vincent Harrison said: “We are absolutely thrilled to win silver in these two categories at these respected international awards as it showcases the tremendous work that the Platinum Services team does for its customers.

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“This has been an exceptionally challenging year for all businesses and despite that we have been unrelentingly passionate about putting our customers at the heart of everything we do, and our Platinum Services team takes great pride in delivering an outstanding customer experience every time.”

Private terminal facility

This year’s event was held online and celebrated the work carried out by customer experience professionals all over the world.

The level of scrutiny and judging evaluation at these awards is of the highest standard as they are the only customer experience awards where the judges apply for the position.

On average, a judge spends one and a half hours assessing each entry. With at least five judges per category, all entries are scrutinised for a minimum of seven and a half hours.

Platinum Services is a specialised Private Terminal facility that is available 24/7.

It is located in an area beside Terminal 1 with a dedicated private entrance and car park, customers can relax and avail of personalised arrivals and departures service which includes a private check-in and security screening process, a dedicated private suite with complimentary food and beverages, and a chauffeur service to and from the aircraft.

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