BA reports lower quarterly profits
British Airways reported lower quarterly profits today as it admitted a series of disruptions had tested “the patience and loyalty” of customers.
Pre-tax profits were £113m (€170.8m) in the three months to the end of December, down from £166m (€251m) seen a year earlier.
BA said one-off factors, such as severe fog before Christmas and the failure of the baggage system on two occasions in December at Heathrow’s Terminal 4, had cost it an estimated £40m (€60.4m) in the period.
Chief executive Willie Walsh said: “The patience and loyalty of our customers has been tested and I want to apologise for the inconvenience they have suffered during this period.”
