EBS to implement CRM solution
FINEOS Corporation, one of Ireland's leading software vendors in banking and insurance software, has announced that EBS Building Society is to implement its enterprise CRM and Business Process Automation product solution.
The deal provides EBS, Ireland's largest building society, with a multi-channel enterprise version of FINEOS Front Office.
Due to go live by the end of May 2003, the solution is to be implemented across the EBS branch network and in its call centre which is divided into two operations - the outbound telemarketing arm, EBS Direct; and the service arm, known as CSC (Customer Service Centre).
