ComReg issues An Post performance report
The Commission for Communications Regulation today published the results of its annual report on the Quality of Service performance of An Post for 2004.
The results show that the level of mail delivered within one working day has fallen short of the target set by ComReg.
The reports said: "72% of single piece priority mail – i.e. standard correspondence – is delivered within one working day throughout the State. This result falls well short of the target set by ComReg of 94% and represents only a slight improvement on the corresponding result for 2003 (71%);
The report also pointed to an inconsistency in the level of service inside and outside Dublin, with services in Dublin being poorer than outside.
According to the report: "Service levels varied with mail posted in Dublin for delivery countrywide receiving poorer levels of service than mail posted outside of Dublin for delivery countrywide - 69% compared with 73%."
The report also said: "96% of mail is delivered within 3 working days. This falls outside of the target set by ComReg of 99.5% and shows no improvement on 2003."
