Uber introduces advisory group to take feedback from its drivers

Uber is launching a new scheme to make it easier for drivers to give feedback to the taxi-hailing firm.

An advisory group of drivers will be established in every city where Uber operates.

Uber said the aim was to give drivers the chance to give feedback on a new product or on any decisions affecting them.

The process will be overseen by an independent review board of Natasha Grice, a manager at Virgin Trains, Polly Mackenzie, of think tank Demos, and Chris Bryce, of the Association of Independent Professionals and the Self Employed.

Tom Elvidge, Uber's UK general manager, said: "Licensed drivers who use our app are absolutely vital to our business.

"Thanks to their feedback we've already made a number of improvements like investing in discounted illness cover and in-app tipping.

"But we know we can do a better job of listening to drivers and acting on what they say.

"Our new driver advisory groups in each city will not only formalise how we listen to drivers, but also help generate ideas for further changes we can make."

KEYWORDS: uber, taxi

 

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