Ulster Bank customers 'will not be out of pocket'
25/06/2012 - 18:51:26Ulster Bank has said none of its customers will be left out of pocket because of the bank's major technical problems.
A software malfunction in its systems which occurred six days ago has finally been fixed, but officials at the bank said it would be the end of this week before the unprecedented backlog of payments would be fully cleared.
Eighty branches are extending their opening hours all this week from 9.30am until 7pm to facilitate customers.
A facility is also being put in place to get in touch with the elderly or disabled who may not be able to make it into their local branch.
Managing director of Ulster Bank branch banking Jim Ryan said: "If there are delays in salary or social welfare benefits, we'll try to facilitate cash in branches to be paid out."
He advised customers to come into their bank branches with formal ID, their ATM card and a bank statement or evidence that they have been paid by way of payslips.