Ulster services 'back to normal by week of July 16'
Ulster Bank has said that it expects its services to be back to normal for the majority of its customers by the week after next (beginning July 16).
The bank's 150,000 customers have been severely disrupted over the past two weeks by a major technical problem.
"We now expect that next week (commencing 9 July) will be the final week of any significant delays for Ulster Bank customers," the bank said in a statement today.
"We expect gradual, but significant and noticeable improvements throughout the remainder of this week and next.
"It is our expectation that by the week of the 16 July the vast majority of customers will return to a normal service, barring any residual reconciliation required."
The bank said only a relatively small number of transactions are still outstanding and it expects next week will be the final week of any significant delays for its customers.
This statement comes as Ulster Bank officials are due to get a grilling from politicians tomorrow over this debacle, when they appear before an Oireachtas Finance Committee.
"We know customers are frustrated and they are right to be," said CEO Jim Brown.
"Our efforts to fix this are paying off and over the last few days we have been able to gain a much clearer picture about when we expect all systems to be largely back to normal.
"We expect gradual and significant improvements for our customers and each day we will see more transactions processing, fewer problems with our systems, and less inconvenience for our customers.
"I would also like to say that throughout this incident a number of other banks have worked with us to process vital payments and I'd like to thank them for their support.
"We apologise again to our customers and all those people who have been affected by this problem. We appreciate the patience that has been displayed and we will keep everyone informed as we make progress."
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