Ulster Bank problems 'could continue into next week'03/07/2012 - 09:31:45
Ulster Bank has said that the technical problems which have affected over 150,000 customers could continue into next week.
The technical fault, which occurred almost three weeks ago, has led to a backlog of unprocessed transactions, which will be increased further today when 48,000 monthly child benefit payments are due to be paid to Ulster Bank customers.
"Parents can claim their child benefit payment if they come to a branch with identification and we will process the payment," a spokesperson said.
The bank however said they would not be committing to any date for the technical issues to be resolved. The breakdown has now been resolved in the UK, but in Ireland, the future for Ulster Bank’s customers remains unclear.
"We are not committing to a date for resolving the issue," a spokesperson told the Irish Examiner.
"We will systematically update customers. It could take up until next Monday, but we are not committing to a date."
The chief executive of RBS Group, Stephen Hester, who was in Dublin yesterday apologised to Irish customers for the delay in resolving the problems in Ireland.
"I want to apologise to our Ulster Bank customers for the significant inconvenience caused by these technology problems.
"I recognise that being sorry is not enough; we believe we have fixed the initial problem and are now making inroads in catching up with the knock-on effects to our customers in Ulster Bank.
"My colleagues and I are fully committed in support of our board, management and staff in Ireland, who have been tireless in their efforts to support our customers," he said.
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