Taoiseach: Ulster Bank loss of service 'not acceptable'05/07/2012 - 14:04:28
Taoiseach Enda Kenny said today that the lack of service for customers of Ulster Bank is unacceptable.
Deputy Kenny told Galway Bay FM that he hopes customers are not left waiting much longer.
"It's not acceptable in this day and age that people should have to put up with the fears and the anxieties - and the loss of service - that's been there," he said.
"Now Ulster Bank are obviously trying to rectify this, but you have to rely on people at the coal face of what went wrong here to fix it, and I hope it's fixed very quickly."
The management of the bank are due before an Oireachtas inquiry this afternoon.
They will face tough questioning on what went wrong and what they are doing to resolve it.
Yesterday, at the same committee, Central Bank officials called the breakdown "unacceptable and inexcusable".
Fine Gael TD Peter Matthews, who sits on the committee, said today: "They're going to get a very pointed interrogation really, because that's what it requires.
"A bank that accounts for maybe 20% of the banking market for customers - whether they're individuals, families or businesses - is a very sizable operation.
"And to collapse for a period of almost four weeks, effectively, is not acceptable."
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