Ryanair changes 'ambiguous' insurance section of website

Ryanair has changed the section of its website dealing with travel insurance after concerns were raised by the National Consumer Agency (NCA).

Ryanair has changed the section of its website dealing with travel insurance after concerns were raised by the National Consumer Agency (NCA).

The NCA advised Ryanair of its concerns following an investigation in September of this year.

The agency stated that Ryanair was presenting information in relation to the sale of travel insurance in a manner which was unclear, ambiguous and could cause some consumers to unwittingly purchase a policy.

Following engagement with the company, the website has now been changed and, in the NCA's view, the possibility of a consumer purchasing unwanted travel insurance has been significantly reduced.

"We welcome Ryanair's decision and our engagement with them on this issue serves as a reminder to all traders that consumers must be provided with clear and transparent information and not be exposed to unfair or misleading commercial practices," said National Consumer Agency chief executive Karen O'Leary.

"These requirements are set out in law and traders are required to ensure that they are in compliance.

"Where the Agency believes that consumer law is not being complied with, we take a proportionate response and make full use of the various options available to us to ensure that the detriment caused to consumers is mitigated as soon as possible".

more courts articles

Man appears in court charged with false imprisonment of woman in van Man appears in court charged with false imprisonment of woman in van
Man in court over alleged false imprisonment of woman Man in court over alleged false imprisonment of woman
Coronation Street actor William Roache (91) given three months to settle tax debt Coronation Street actor William Roache (91) given three months to settle tax debt

More in this section

Government to introduce State contributory pension for carers Government to introduce State contributory pension for carers
Drug death in Cork Prison could be linked to nitazene opiate Drug death in Cork Prison could be linked to nitazene opiate
Four people hospitalised following suspected arson at West Dublin home  Four people hospitalised following suspected arson at West Dublin home 
War_map
Cookie Policy Privacy Policy Brand Safety FAQ Help Contact Us Terms and Conditions

© Examiner Echo Group Limited