Bank of Ireland offers 'profuse apology' for wages blunder
Bank of Ireland has said that customers of the bank and other institutions who did not receive their wages today will have their cash tomorrow.
Bank of Ireland said that a delay with a payments file has delayed credits going into some customers' accounts.
@captain_darragh Unfortunately, some payments to other banks are also affected. ^BL— Bank of Ireland (@talktoBOI) July 31, 2014
However, the file includes payments from the public-sector body which handles payroll for the vast majority of public sector workers.
A spokeswoman for Bank of Ireland said the bank offered a "profuse apology" to the workers affected.
We can confirm a payment file was delayed last night and payment will credit tomorrow morning. Sincere apologies for this.— Bank of Ireland (@talktoBOI) July 31, 2014
She said the bank could assure people that the problems would be solved today, and that wages would arrive in workers' accounts first thing tomorrow morning.
@Ameryh11 We don't have an exact time frame on this. We've been advised it will be the morning, any further updates we'll let you know.^SD— Bank of Ireland (@talktoBOI) July 31, 2014
It is understood that tens of thousands of public servants were not been paid today.
Bank of Ireland have confirmed there is an issue with certain credit transfers to AIB accounts today. They have advised that they expect 1/3— AIB Customer Support (@AskAIB) July 31, 2014
these credit transfers to be credited to AIB accounts for value tomorrow 1/08/14. Any AIB customer querying this delay should contact 2/3— AIB Customer Support (@AskAIB) July 31, 2014
contact their Bank of Ireland contact who are sending the payment directly. 3/3— AIB Customer Support (@AskAIB) July 31, 2014
Workers at a number of private companies are also reporting that they have not been paid.
@scopedesigner Hi, thanks for your post. We have been made aware that there have been issues with Bank of Ireland making payments. (1/3)— Ulster Bank Help (@UlsterBank_Help) July 31, 2014
@scopedesigner We have been advised these payments should be expected tomorrow at around 11am in line with payment cycles. (2/3)— Ulster Bank Help (@UlsterBank_Help) July 31, 2014
@scopedesigner We are working with Bank of Ireland to ensure customers are impacted as little as possible. (3/3) JP— Ulster Bank Help (@UlsterBank_Help) July 31, 2014