An Post missing service targets, says ComReg
An Post are still missing service quality targets despite marginal improvement, the Commission for Communications Regulation said today.
ComReg's findings are published in its quarterly report on the quality of service performance of An Post.
The report shows that 76% of single piece priority mail - standard correspondence - was
delivered within one working day throughout the State. The result still falls well short of the target set by ComReg of 94%.
98% of all mail was delivered within three working days. This reflects an improvement over the corresponding period of 2004 but still falls short of the 99.5% target set by ComReg.
Service levels continue to vary with mail posted outside Dublin for delivery in Dublin receiving a poorer quality of service than mail posted and delivered within Dublin.
The survey was conducted by TNS mrbi.
Commenting on the latest results, Mike Byrne, Commissioner, Commission for Communications Regulation said: “The national economy needs an efficient and reliable postal service. ComReg remains committed to continuing to actively pursue the issue of quality improvements with An Post.”
