AIB customer debit cards charged twice for some transactions, bank confirms
AIB is investigating why a number of customer debit cards were charged twice on Tuesday this week, March 25.
The bank this morning confirmed the issues on its @AskAIB twitter page.
AIB wishes to advise that we have experienced an issue relating to duplicate posting of debit card transactions on the 25th March 1/3— AIB Customer Support (@AskAIB) March 27, 2014
The issue affects customers who used the cards at merchant terminals in retail outlets.
It is not yet known what caused the problem, nor exactly how many people were affected.
AIB’s Head of Technology John O’Dwyer told RTÉ’s Morning Ireland that customers would not be left out of pocket as a result of the issue.
Customer accounts will be restored to their correct position. We apologise for any inconvenience and appreciate your patience 3/3— AIB Customer Support (@AskAIB) March 27, 2014