Right to return digital products and get refunds more quickly, comes into effect tonight

New EU laws come in to effect at midnight which give consumers greater protection if they purchase goods on the internet within the European Union.

Right to return digital products and get refunds more quickly, comes into effect tonight

New EU laws come in to effect at midnight which give consumers greater protection if they purchase goods on the internet within the European Union.

They include the right to quicker refunds, reduced from 30 days to 14 days.

Online traders will also be obliged to show total costs on screen rather than adding hidden ones to a credit or debit card bill.

Grace Duffy of the European Consumer Centre in Dublin said online consumer rights would improve as a result.

"Certain existing rights have been extended, including the right of withdrawal whereby a consumer can return a product within seven days of receiving it. That has been extended to digital purchases for the first time," she said.

"So, consumers who buy books or music in digital format will be able to change their mind and return the product for a refund, up until the moment the downloading process begins.

more courts articles

Laurence Fox ordered to pay €210,000 in libel damages Laurence Fox ordered to pay €210,000 in libel damages
Former DUP leader Jeffrey Donaldson arrives at court to face sex charges Former DUP leader Jeffrey Donaldson arrives at court to face sex charges
Case against Jeffrey Donaldson to be heard in court Case against Jeffrey Donaldson to be heard in court

More in this section

The European Central Bank skyscraper in the city of  Frankfurt Main, Germany ECB firmly behind June rate cut but views diverge on July
Tesla cancels its long-promised inexpensive car Tesla cancels its long-promised inexpensive car
Net zero Profits plummet at battery-maker LG Energy amid EV slowdown
IE logo
Devices


UNLIMITED ACCESS TO THE IRISH EXAMINER FOR TEAMS AND ORGANISATIONS
FIND OUT MORE

The Business Hub
Newsletter

News and analysis on business, money and jobs from Munster and beyond by our expert team of business writers.

Sign up
ie logo
Puzzles Logo

Play digital puzzles like crosswords, sudoku and a variety of word games including the popular Word Wheel

Lunchtime News
Newsletter

Keep up with the stories of the day with our lunchtime news wrap.

Sign up
Cookie Policy Privacy Policy Brand Safety FAQ Help Contact Us Terms and Conditions

© Examiner Echo Group Limited